Visitor
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1 Message
PHONE RECEIVED NO CREDIT APPLIED
XFINITY has received my iPhone over one month ago, which they confirmed they have and it’s in good condition. Why isn’t the Phone trade-in credit applied to my account? I have made several calls to Customer Service and keep getting the runaround that the credit will be applied, but yet no one can get it applied. I have been hung up on and disconnected a ridiculous amount of times. Can someone help me get the $999 credit applied?
Accepted Solution
XfinityRay
Official Employee
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3.5K Messages
19 days ago
Thanks for spending this time with our team so we could get the trade in promotion applied, @user_566cdv. Our Xfinity Mobile Trade In team got involved to turn this around. This link shows how to view your Xfinity Mobile statements, https://www.xfinity.com/support/articles/xfinity-mobile-account-payments-statements. You will see that listed on your next statement. We appreciate that you are part of our family! Our community can help with it all!
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XfinityChristy
Official Employee
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2.5K Messages
26 days ago
To directly review the status of your trade-in credit for your account, we need to access your specific account details.
Please send us a Direct Message (DM) with the following information:
Your full name
The full service address on the Xfinity Mobile account.
Once we have this, we can investigate the delay in the trade-in processing system and see how to help get this resolved. We appreciate you giving us the opportunity to make this right.
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