Phone replacement

Good evening @user_j7sdan and thank you for reaching out on our Forums with your replacement issues. We'd be happy to look into your concerns further. To get started, can you please send us a Direct Message with your name and address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it