Visitor
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2 Messages
Phone return
I just order the iPhone 17 pro as a device upgrade for my 14 pro that comes with my plan i got the device but was travelling so i thought to cancel my xfinity internet which inturn increase my premium adding a standalone fee so I just wanted to return thw phone and returned it the following day in a xfinity store the device is not activated and the box is unopened the store took in the device and gave me a return reciept saying i will get the refund in 6-7 business days its been two weeks and nothing was updated on my account yet . When i called the customer service representatives they told the device is not shipped yet but when i talked with the chat they kept on saying i will be refunded in 12 hours , 2 hours etc , now the device isnt shipped yet when i send my friend to the store where i have returned the device they told the device have been shipped but i didnot get any mail when I called the customer service representatives they told I cannot return the device if its not activated and they said that the store employes did a mistake I dont know what is happening . I ported out of xfinity 5 days ago but because i have the device on my account I still have the mobile bill and installment bill on my account . Pls help me with whats going on and what should I do
XfinityQuemekia
Official Employee
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623 Messages
2 days ago
Hi there @user_a91tfb I am very sorry for the frustration and inconvenience you have experienced with the conflicting information. I understand how confusing this must be. Let's get to the bottom of this! To get started, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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