Visitor
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1 Message
Phone salesman duped me into joining Xfinity
Looking for some assistance before going the lawyer route. I had called to fix an internet problem during my move to a new address and was given a good deal- clearly promised via chat with the Xfinity rep that my phones would be paid off to move over. Now I have 4k in collections with Verizon. Anyone have any info? Seeing this pop up frequently these days.
XfinityMarcos
Official Employee
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2.4K Messages
5 days ago
Hi user_0d19gr, thank you for reaching out to our Forum for some support on your Mobile promotion concern. To confirm, there was a Device Plan Payout promotion listed on your order? If so, do you happen to remember the amount per device that was included? Typically, this promotion will send you a prepaid Mastercard once you meet the eligibility requirements, and not send a payment directly to any carrier. You would also need to upload your last bill to the following website within 30-days of activation: xfinity.com/mobiletimetoswitch.
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