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user_she7le
1st Topic

Visitor

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2 Posts

Thursday, December 25th, 2025 7:50 PM

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Phone stolen by Fed Ex, empty box

I picked up my phone from FedEx. I was excited to finally receive my upgrade, only to find that inside the Pixel phone box, there was no phone. Make sure you check your delivery boxes!

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6 months ago

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XfinityGabriel

Official Employee

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3.3K Posts

6 months ago

 

user_she7le, Hi there! Thanks for reaching out. I can understand the letdown as I would feel the same way if I upgraded and my phone was missing from the box. You've come to the right place. Our team of experts is dedicated to providing solutions to lost, stolen, or damaged deliveries over social media. We can help. Have you already reported this to us? Customers must report a lost, stolen, missing, or damaged device or accessory order within 10 business days of the order being marked as delivered. 

 

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user_she7le

Visitor

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2 Posts

Thank you for your response. Yes, I did report this. It was very difficult between Christmas Eve and Christmas Day to get support due to the holiday. But I did reach someone in Mobile support yesterday who was extremely helpful. I filed my police report, and I'm waiting for an email from Xfinity. I'm hopeful to move past this whole situation soon. Such a bummer.

6 months ago

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XfinityGabriel

Official Employee

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3.3K Posts

 

user_she7le, I am happy to hear that you were able to report it to someone who was helpful. Holidays seems like it causes delays with everything, in my opinion. I am confident you will have a more favorable experience moving forward from this situation. Are there any additional issues we need to address while you've got me? I want to make sure you are satisfied. Would you like us to explore some options to see if you have the best plan available for your household needs? 

 

 

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6 months ago

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