Visitor
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4 Messages
Phone Stolen by Fedex
I ordered a new phone on 4/5. It was supposed to be delivered on 4/9, but the package did not contain a phone. I opened a case and almost a month later on 5/5 they FINALLY contacted me. I provided the requested information. I emailed them several times to ask if they had everything they needed. Instead of replying, they closed my case and said open a new one if it was closed in error. IT WAS CLOSED IN ERROR. How do I get some help on this? I am stuck.
user_efasy2
Visitor
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4 Messages
10 days ago
When I opened the case I was told I would be contacted within 72 hours. But in reality it was almost a MONTH later.
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user_efasy2
Visitor
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4 Messages
10 days ago
@XfinityAJ please help
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user_efasy2
Visitor
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4 Messages
10 days ago
@Xfinity-ICS-UID please help
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XfinityDemitrius
Official Employee
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1.8K Messages
8 days ago
Hey @user_efasy2, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Mobile account, devices, and services. I would be more than happy to offer my assistance looking into this further for you.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
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