Phone Stolen

Hello I ordered an iPhone 16 pro and it was stolen, I'm assuming when it was being shipped by UPS the box arrived empty. I called Xfinity immediately and filed a police report. I have sent an email to xfinitymobile_shippingclaims@comcast.com but yet they haven't even called me or anything I have called and talked to Xfinity at least 10 times and they keep saying that they opened a ticket but thats it.

Can someone please advise? Thanks!!

Responses

XfinityBenjaminM

Official Employee

•

2.2K Messages

23 days ago

user_iff4b0 Hello! thank you for reaching out to us here. We are sorry to hear about the experience you're having with us and we'll do our best to help. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

0

user_zqjapw

Visitor

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1 Message

3 days ago

What should I do about a stolen phone that i cannot track , other then call the police ?

1

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XfinityMatthew

Official Employee

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346 Messages

Hello @user_zqjapw . Was this a phone you ordered that was in the process of being shipped or a phone you already had active with us?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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13 hours ago

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Devices

user_iff4b0

Phone Stolen

XfinityBenjaminM

user_zqjapw

XfinityMatthew

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