Visitor
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2 Messages
Phone trade in phone trade in
I sent my phone in 6 weeks ago and have proof of delivery. No response from Xfinity and the sales rep won’t respond to my email. You can’t get a person on the website to assist. Now what am I supposed to do?
user_4035ji
Visitor
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3 Messages
19 days ago
I have similar issues, and have spend a dozen hours over the course of over 2 months trying to get things resolved and still yet to see any chances. The customer service seems to be rather abysmal, sadly. :-(
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XfinityKei
Official Employee
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2.2K Messages
17 days ago
@user_segj2n You've come to the right place for help. Our team can check on the status of your trade in. I'm sorry to hear you were unable to reach support. As a friendly reminder our mobile support as a dedicated team you can call or text at 1 (888) 936-4968. Chat support is available at https://www.xfinity.com/xfinityassistant/?channel=xMobile
Please direct message me your first and last name along with your full service address so that I can assist?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
(edited)
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