Visitor
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1 Message
Phone trade in
So I sent my phone trade in August 5th and USPS says it's arriving late since August 12th. Today is the 24th. It was supposed to be received by the 22nd for me to get the 450 dollar trade in credit. I'm worried that it is lost and now I won't get my credit either. Any help would be appreciated.
XfinityThomasA
Official Employee
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2.9K Messages
2 months ago
Hello, and thank you for choosing Xfinity, tbeary17! Our team would be happy to help. I see you've sent us a Direct Message and we can continue there. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. This is just a heads-up for next time, and I look forward to helping out here.
- XfinityThomasA
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user_d2w99q
Visitor
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1 Message
2 days ago
Good luck to you. My phone was received Aug 22 as seen on my tracking slip but they still won’t acknowledge receiving it and are now charging me for it. I have called so many times I don’t even know what to do. Every time they say 24-48 hrs to remove the charge and it’s not.
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