Phone Transfer

I am trying to transfer my mobile service to another provider. My mobile number has already been transferred and ported but my new provider suspects that the new eSIM will is not compatible because my number is still locked by XFinity. Please help.

Responses

Oldest First

Selected Oldest First

DreamSayerZ

Problem Solver

•

948 Messages

3 days ago

@user_dnyg8c Check this document for more information; https://www.xfinity.com/support/articles/eligible-to-unlock-phone

0

XfinityOrlandoM

Official Employee

•

3.1K Messages

13 hours ago

@user_dnyg8c

Thanks for reaching out to us I see @DreamSayerZ provided you some great information on how you go about unlocking your Xfinity mobile device.

Since it's been a few days, where your issues resolved on getting your number ported out?

2

0

U

user_dnyg8c

Visitor

•

2 Messages

Yes. Everything was sorted out. SIM was locked.

Like

Reply

13 hours ago

0

XfinityOrlandoM

Official Employee

•

3.1K Messages

@user_dnyg8c

Awesome I'm glad everything got sorted out, did you have any other questions or concerns?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

13 hours ago

0

Devices

user_dnyg8c

Phone Transfer

DreamSayerZ

XfinityOrlandoM

user_dnyg8c

XfinityOrlandoM

New to the Community?