Visitor
•
2 Messages
phone transfer
i switched my phone over to Xfinity from another service and now with tech support i cannot use my phone. I don't have any service after tech support contacted me this morning. my number is [Edited: "Personal Information"] and without any service for the last 40 minutes. Connot reconnect technical support.
XfinityJeff
Official Employee
•
1.2K Messages
3 days ago
Good morning @user_s8exyq, and thank you for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the phone, but you have come to the right place for assistance. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
0
0