Phone unlock

I cannot find the bubble to send a message to unlock my phone and its been 48 hrs. This is ridiculous. I have 2 phones thats needs to be unlock and cant use it. Imagine 2 phones not one.

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XfinityAlfonso

Official Employee

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2K Messages

6 days ago

Hello user_zcvdry thanks so much for taking the time to reach us here via our Xfinity Forums! Unlocking your device on Xfinity Mobile is mainly a self-service process, but there are certain conditions that do have to be met:

-Your phone must be activated for at least 60 days.
-The phone must be paid in full.
-Your Xfinity Mobile account cannot have a past-due balance.
-Your phone cannot be reported lost, stolen, or involved in fraudulent activity.

If all of these conditions are met, then a device will generally be unlocked within a 48-hour window.

How do I unlock my Xfinity Mobile phone?

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user_zcvdry

Visitor

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5 Messages

I paid off everything and it is now 4 days since i fully paid everything. I switch also to a different carrier.

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6 days ago

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XfinityVictor

Official Employee

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1.7K Messages

user_zcvdry Was the phone active for at least 60 days?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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6 days ago

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user_zcvdry

Visitor

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5 Messages

Phone been active for 2 years until i just switch to another carrier 4 days ago

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5 days ago

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XfinityMarshante

Official Employee

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567 Messages

Hello @user_zcvdry, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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5 days ago

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user_zcvdry

Visitor

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5 Messages

I sent a direct message to “Xfinity support” thats the entire group 4 days ago but nobody reply until now.

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4 days ago

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Phone unlock

XfinityAlfonso

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XfinityVictor

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XfinityMarshante

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