Skip to main content
cvelez694
1st Topic

Visitor

 • 

1 Message

10/04/2026 7:36 PM

Phone Upgrade Xfinity Mobile Customer

Hello! I have a question, I am trying to upgrade my phone cause it broke. I have no internet service with you guys but I do have xfinity mobile service. Could I still upgrade my phone since i dont have xfinity internet? I just want to know before I go to a store and get turned away.

Question

 • 

Updated 

23 days ago

54

2

0

Oldest First
Selected Oldest First
DreamSayerZ

Problem Solver

 • 

1.1K Messages

24 days ago

You cannot finance a new phone or use a device payment plan on Xfinity Mobile without an active Xfinity residential service (like Xfinity Internet, TV, or Voice), but you can upgrade by paying for the new phone in full.

0

0

XfinityNatalie

Official Employee

 • 

1.1K Messages

23 days ago

Hey there, cvelez694! Thanks for reaching out to our XFINITY Community forum with your mobile phone upgrade concerns. We understand it is important to have a working phone as soon as possible. That is correct, as DreamSayerZ has stated. Please let us know if you need any additional assistance if you would still like to purchase a new phone in full. 

 

0

0

forum icon

New to the Community?

Start Here