Visitor
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1 Message
Phones won't take or make calls
Internet has been on and off all night long. This morning none of the cell phones in the house can take or make calls. We can FaceTime and text (some don't go through). Phones have been reset, checked for Airplane mode, internet turned off, and back on, restarted, we've done everything (short of donating a kidney) to get them to work, NOTHING. Tried to chat with Xfinity mobile and no agent is available. Adult daughter, 3 miles away, also an Xfinity mobile customer having the same issue (we are not on the same account)....
WHAT THE HECK IS GOING ON?
DreamSayerZ
Problem Solver
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749 Messages
21 days ago
@user_60narv Have you tried resetting your network settings? Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
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XfinityThomasB
Official Employee
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1.9K Messages
20 days ago
user_60narv
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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