Visitor

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1 Message

Wednesday, October 29th, 2025 7:11 PM

Physical SIM card

My device with Xfinity currently has an eSIM, but I would prefer a physical SIM card. How can I arrange for one to be mailed to me?

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Official Employee

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4.5K Messages

28 days ago

Hi user_y61jab! Thanks for visiting our Xfinity Forum. We value and appreciate you being a customer with us. Please know my team is always here to assist you and would be more than happy to assist you with this pSIM request. Please send us a Direct Message so that we can best support you with this. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

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