@KJL18603Log in to your Xfinity Mobile account online, go to the 'Devices' tab, select your phone, and look for the option to 'Replace. Or you can visit an Xfinity store to get a SIM card.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@KJL18603 We appreciate you reaching out. Glad to know everything is resolved for you. If you need anything else our team is here to support. Please create a new post for us. Have a great rest of your day.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
DreamSayerZ
Problem Solver
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970 Messages
24 days ago
@KJL18603 Log in to your Xfinity Mobile account online, go to the 'Devices' tab, select your phone, and look for the option to 'Replace. Or you can visit an Xfinity store to get a SIM card.
1
XfinityKei
Official Employee
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2.3K Messages
22 days ago
@KJL18603 Were you able to get a request submitted for a physical sim?
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