Port out is a NIGHTMARE!

I want to port out my 2 numbers away from Xfinity. I have been on calls with Xfinity agents for 5+ hours now. All they do is say that they can only provide the port out PINs. Despite double-checking and confirming EVERYTHING, the other provider still said that the previous carrier (Xfinity) rejected the transfer request. Do I need to file a FCC complaint to get this resolved?

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XfinityDilary

Official Employee

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2.9K Messages

3 days ago

Thanks for posting on our community forums for assistance, user_ugv5lg. I'm sorry to hear about the porting request being rejected. This is not the experience we would like you to have and we'd like to help. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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user_ugv5lg

Port out is a NIGHTMARE!

XfinityDilary

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