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user_0aa4d0
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12 Messages

Thursday, October 30th, 2025 1:24 PM

Porting out should not be this hard

I payed my bill in full.i own my phone so why is porting my number to different carrier so hard? It’s been 3 days an my phone is still locked…I was on with Xfinity for 3 hours yesterday a they claimed it was fixed.. well tell o says Xfinity is known for this…. Just unlock my [Edited: "Language"] phone.. i own the phone and my bill is paid… so why do I have a gray screen that says simprovider unlock code… already spoke with Tello….  The phone is still locked… it’s been 3 days of this [Edited: "Language"]

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27 days ago

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user_0aa4d0

Visitor

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12 Messages

29 days ago

And I have an alert on my phone that says device is locked.. please contact Xfinity.. JUST LIKE IT HAS THE PAST 3 days when you was trying to tell me that Im wrong and it had been handled…. I do not understand why you work so hard to run off customers an treat them so horribly

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XfinityEva

Official Employee

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2.1K Messages

27 days ago

Hello @user_0aa4d0 thank you for using this platform to reach out about your concerns. I know it has been a few days but are you still waiting on the unlock? 

 

If so please send us a direct message with your full name and service address: 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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