Porting Phone Number

@XfinityDena​ It is the number lock. Their comment states that multiple times. I am having the same issue. I am about ready to get an attorney. My next bill will be due soon and I just paid everything off including my phone. I believe this is being done on purpose. 

@XfinityDena​ My message was pretty clear. 

Hi there, Why_2! We are happy to help further with your device. I understand that is frustrating to reach out multiple times and is not something we want happening. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

After a long and frustrating process, I finally got my phone number unlocked after reporting Xfinity to the FCC and BBB. Despite having to verify my identity twice at the store and dealing with numerous customer service reps, they were illegally blocking my number from being ported. As soon as the number was unlocked, I immediately ported it to a new carrier. I have to say, my cell phone service is so much better now and the service is cheaper. [Edited: "Solicitation"]. If you owe money for a bill etc they still cannot legally block you from porting your number.