2 Messages
Port-Out Scam
Last week, a hacker called into xfinity and managed to port-out my phone to another carrier, despite that I had number lock "on" and my account was under CSA lock. Apparently the xfinity phone support reps are able to by-pass these locks at their discretion and approved the port-out. Calling the xfinity Fraud Team is fruitless, as they have no insight. Why does xfinity Management allow this "lock by-passing flaw" to continue? It seems to violate that recent FCC number lock requirement. Does xfinity Management have any plans to address this in the near future?
XfinityJoe
Official Employee
•
750 Messages
25 days ago
Good morning @user_kwwo1a if you need assistance Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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