3 Messages
Post office says trade in received, Xfinity website shows as on the way no help from xfinity assistant
WHAT'S NEXT
Your trade-in is on its way
Thanks for sending in your old phone. Once we receive your trade-in, we'll review its condition. If accepted, your trade-in offer amount will be applied via monthly promotional device credits.
Your trade-in phone is on the way to us.
Order completed
Trade-in shipped
Trade-in under review
Trade-in accepted
From post office:
IMEI # 35-016628-xxxxxxx-0
T-Mobile THIS CONCERNS ME
Powers On? Yes
Free of damage? Yes
Estimated trade-in offer: $650
Applied as monthly credits once device is received
From post office
Delivered, Left with Individual THIS AS WELL...IT IS QUITE VAGUE
YORK, PA 17402 INCOMPLETE ADDRESS
November 13, 2023, 4:49 pm
As others have metioned, xfinity assistant can't help. Every try I've made to contact Assurant has resulted in basically "we handle claims, not trade-ins"
It's called communication Assurant and Xfinity!
XfinityShawn
Official Employee
•
1.1K Messages
1 year ago
@user_0ozyym Our team can look into your trade-in concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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