Visitor
•
1 Message
Premium unlimited
Hello,
I have an iPhone 13 Pro Max with 128 GB, and I am currently on the Premium Unlimited plan. I would like to know what the maximum trade-in credit I can receive for my device would be.
When answering the questions about my device, I confirm that:
- It is free of physical damage (no missing buttons or charging port issues).
- The device powers on properly.
- The screen is in good condition, without cracks or damage.
- There are no signs of water or liquid damage.
In other words, my device is in optimal and excellent condition.
When I open the “How trade-in works” section, I see the following:
- It provides instructions on how to purchase a new device and emphasizes that I can get a trade-in estimate for each new device I buy.
- After answering the questions about my device, an estimated credit of $1,100 appears.
- The table shows trade-in values by device:
-
- First category: “Get up to $1,100 promotional credit” (which includes my iPhone 13 Pro Max).
- Second category: “Get up to $500 promotional credit” (includes other Apple models such as iPhone 13 Pro, 11 Pro Max, 11 Pro, 12, 11, and 12 Mini).
Additionally, there is an option for a one-time credit of $220, but if I choose the financed/two-year program, it shows I would receive $1,100 in credit.
My question is:
If I choose the financed/two-year program and submit my device in the conditions described, will I actually receive the $1,100 credit, or is it still “up to” $1,100?
I ask because after answering the questions, the word “up to” no longer appears, and it only shows that I will receive $1,100 in credit. I want to make sure before sending my device that I will not receive less than indicated on the site.
Thank you very much for your guidance.
XfinityNatalie
Official Employee
•
373 Messages
16 days ago
Greetings, user_hlw8oa! Thanks for taking the time to reach out to us with your Mobile trade-in credit offer. After you have answered the eligibility questions, the estimated credit appears for your device model entered, which will show the exact credit amount you will receive. Therefore, you are eligible to receive the full credit amount as it shows on your end. If you decide to choose the financed two-year program, then the $1,100 is distributed as a monthly credit applied to your bill over 24 months. Let us know if you have any additional questions as we are happy to assist further!
0
0