Visitor
•
1 Message
Promo gone wrong
I signed up for Xfinity mobile about 6 months ago. I was told that my monthly payment would be $17.92 because of 2 promotions I took advantage of. I continually get billed for $36.$$ and have called several times. A temporary credit appeared and then right back to the price that should take effect AFTER the promo ends. Today I called to talk to a supervisor. One was SUPPOSED to call me back and has yet to do so. I’m really ticked about this.
XfinityFrank
Official Employee
•
1.9K Messages
8 days ago
Hi there, @user_y0zzqq! Thanks for reaching out to us here on the Community Forum. Sorry to hear about the trouble! We can help with taking a look at the account to see what is going on with your mobile rates and make sure any corrections needed are made. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.
0
0