Visitor
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1 Message
Promotion and Billing Issues
Xfinity accepted my iPhone 13 as a trade-in with the promise of a $45.83 monthly credit toward my new phone. However, after receiving my new device, they refused to honor the terms of the trade-in agreement and instead charged me the full amount for the new iPhone.
Despite making numerous complaints and attempts to resolve the issue, Xfinity has also refused to return my iPhone 13. To date, no responsible representative has taken meaningful action to address or resolve this matter.
This experience has been extremely frustrating and disappointing. I never expected to encounter such treatment from a company of Xfinity’s size and reputation. If this issue is not resolved promptly, I intend to pursue all available remedies, including filing a complaint with the Better Business Bureau (BBB) and pursuing legal action in civil court.
XfinityDuron
Official Employee
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824 Messages
8 days ago
I understand the importance of receiving the credits promised to you and I will be happy to address your concerns. To begin, would you mind sending me your name and the address to your account in a Direct message?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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