Promotion payment 2000$

I purchased four iPhone 16 Pro devices in December 2024 based on a promotion offered at that time. I paid off the remaining balances for all four phones in-store and uploaded all the required documents to Xfinity's website multiple times. In early January 2025, I finally received confirmation that my documents were accurate.  

Since then, I have called Xfinity numerous times, enduring wait times of over **45 minutes each time**, only to be transferred between departments with no clear resolution. After multiple back-and-forth conversations regarding documentation and promotional procedures, they finally confirmed that I would receive **$2,000 no later than February 11**. However, despite repeated follow-ups, I have yet to receive the payment.  

Each time I called, I was given different information, and some agents even acted as if they had no record of my case, forcing me to resubmit documents that had already been approved. It is clear that Xfinity **misled me into purchasing their services** under false promises. Their representatives have been unhelpful, dismissive, and unwilling to take responsibility for honoring their promotion.  

Most recently, when I called again to check the status of my payment, an agent named Margarita placed me on hold for **over 30 minutes** and then completely ignored me when I asked for an update. This level of customer service is completely unacceptable and feels like a deliberate attempt to avoid fulfilling their commitment.  

At this point, I feel cheated by Xfinity, as they used deceptive practices to get me to buy their services but refuse to deliver on their promised promotion. I need to know how I can proceed to **demand the money they owe me** and ensure they are held accountable for their fraudulent behavior.