Questions about activating unlocked Galaxy S24+

Mine arrived on Friday Jan 27th.  I took the sim card out of my previous S23+ and put it into the new S24+.  Everything seemed to work fine.  I was able to make and receive calls.  I was able to send and receive text messages, and all the apps seemed to run normally.  But this morning I tried going into my voicemail, and it gave me a message indicating that my mailbox was unavailable.  Called into Xfinity and spent about an hour on the phone while they tried a few things.  Unfortunately, she was not able to correct the voicemail problem, and actually phoned Samsung while I waited on hold.  I believe she indicated that Samsung was checking some things on their end.  She said that she will call me back today with further information. 

After that, I decided to check my IMEI number on the Xfinity web site, and it also indicated that the IMEI number was not compatible. 

So.... I'm just waiting for the Xfinity to call me back.

Hello, @wjkatl. Thanks for posting on our community forums. I'm sorry to hear about the issues you experienced when trying to activate the Xfinity Mobile device. Do you still need assistance with the activation? 

@user_c8e227 Thank you for reaching out on our Xfinity Community Forums.  Where you able to get this resolved with a call back from our Xfinity Mobile team? 

@XfinityDilary​ I put my old sim card in and it works. However, it still shows as my old s22u in my account. I've just spent 4 hours on with support with zero success. Still says my IMEI is not compatible. I spoke with Samsung who stated that there are zero compatibility issues. Verizon says the IMEI is fine for them. I'm seriously considering a carrier change.

We have the same issue. We purchased 2 unlocked S24U's from Samsung and we can't get them to work with our XFINITY service. The e-Sims are not recognized, our old sims from out Note 10+'s don't work, and a couple brand new sim cards won't work either.

@XfinityKassie​ Seems like nobody at Xfinity has a clue why these new unlocked Samsung phones aren't working on your network even though they are listed on Samsung's website as being compatible.

@XfinityKassie​ I find it amazing that we can get zero answers about this widespread problem.  It is talked about all over the Samsung site.  Some users have suggested that we would be able to get them on the system after the S24 is officially released 1/31 or 2/1.  Most of us are sitting with an expensive piece of equipment wondering if we will be able to use it on your system or not?  I suspect many are starting to jump to other carriers.  All we need is an answer (compatible or not) (if so, when).  Is this so hard to answer?  Should I send my trade in back in or send the S24 back.  Cannot come up with a decision without an answer.

Still waiting on a reply ................................. after 3 days.  Is anyone there?

We are sorry to hear about your activation issues @ice27. I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform.

Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile to get in touch with an Xfinity Mobile expert?

Text Message: 888-936-4968

Phone: 888-936-4968

Chat: xfinity.com/xfinityassistant/?channel=xMobile

This is one of those situations where they don't have a clue and who knows if and when they will work it out. If they don't have it corrected by the 31st, We're switching to Verizon.

Hey @user_g3hrba, thanks for being part of our XFINITY Mobile family. We'd love to help, but we don't have access to XFINITY Mobile accounts via social media, I do apologize.

We would suggest contacting our Mobile experts via one of the following methods:

• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
• Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile

Our XFINITY Mobile partners are available daily from 7 am to 9 pm EST. I'm confident they'll be able to get this resolved for you. We're here 24/7 if you have any general XFINITY Mobile questions in the future.

Prior to contacting our dedicated Xfinity Mobile team, please visit our Phone Compatibility Checker to see what the phones IMEI may be listed under before reaching out. I hope our Xfinity Mobile team has additional information they can share with you regardingthe Bring Your Own Device and phone that you recently purchased from Samsung. 

@greeman3​ That is certainly what it feels like. 

I hate the idea of switching carriers since I have Xfinity internet, and I get 2 lines of Xfinity mobile data for $30 per line.  Now that I've had this s24+ for a week, I'm sort of getting used to the idea of not having any voicemails.  Particularly the political spam calls that ALWAYS leave a voicemail.  Since I am still able to see anyone who has attempted to call ( but cannot leave a voicemail ), I have just been checking the 'Recents' tab, and can always call them back if I recognize the number.

You can use youmail from the play store to get voicemail until Xfinity adds the unlocked s24 imei collection.

Thanks russr1123. Youmail worked for me. 

@user_c8e227 I can definitely understand the frustration if you don't have voicemail or able to see missed calls. Due to account security with Xfinity Mobile we don't have access to the Xfinity Mobile accounts. You would need to reach out to that department separately by calling or texting 1-888-936-4968 and one of our dedicated Xfinity Mobile specialists are there for assistance 24/7. You can also visit our Xfinity Mobile assistant page, where we have support available thorough chat as well: https://comca.st/3vkGv93.