Greatly sorry for any confusion, but we do not provide transcripts of chats, or recordings of phone calls. We can absolutely help resolve the issue though. We are a corporate based team, and also here to make sure you get first-class support. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message: Click "Sign In" if necessary • Click the "Direct Message" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
XfinityThomasB
Official Employee
•
2.5K Messages
17 days ago
Greatly sorry for any confusion, but we do not provide transcripts of chats, or recordings of phone calls. We can absolutely help resolve the issue though. We are a corporate based team, and also here to make sure you get first-class support. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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