Rebate Due

The latest ticket number is [Edited: "Personal information"].   This is beyond frustrating.   Can someone please address this.   From what I understand, this is what happened:   I transferred my service from Verizon to Xfinity. I needed two new iphone 16's.  The store had one so they ordered one online for me.  This order was later canceled by the xfinity store and I received an iphone 16 directly from them.  This caused my returned phone to somehow not be considered part of the $600 promotional credit. I  received $231 for the phone but we are due $600 for it.  I'm due a $369 credit.   I need someone to help address this.    The individual I worked with at the xfinity store was Jason Corbett.   Thank you, [Edited: "Personal information"]