Rebate Prepaid Card

Good morning,

about a month ago my daily and I left Verizon and were told we would receive a prepaid card to cover the balances of the phone we traded. I just wanted to get an update on that timeline. Thank you for your time.

Very Respectfully,

[Edited: "Personal Information"]

Account Number :[Edited: "Personal Information"]

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XfinityDena

Official Employee

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3.5K Messages

29 days ago

Thank you for reaching out @user_7m9n4h Did you get the email to upload your last billing statement showing the balance of the phones?

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user_7m9n4h

Visitor

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2 Messages

@XfinityDena

Good Morning,

Unfortunately I have not received that email just yet is it possible to resend it?

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29 days ago

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XfinityEmilyB

Official Employee

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2.2K Messages

user_7m9n4h Let's take a closer look at your account and find the best option to submit your bill from your previous provider. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.

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29 days ago

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user_7m9n4h

Rebate Prepaid Card

XfinityDena

user_7m9n4h

XfinityEmilyB

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