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jj8215
1st Topic

Visitor

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2 Messages

Thursday, September 4th, 2025

receipt

I just paid off my iPhone today and could not get a detailed receipt from Xfinity. I went to the store and be told to call Xfinity Mobile but when I called they told me to get it from the store. This is ridiculous. Why it is so hard to get just a receipt for my payment? I want a receipt that shows the number of phone I paid off. 

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Updated 

1 month ago

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XfinityJorge

Official Employee

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2.5K Messages

1 month ago

 

jj8215 Hey there! Thank you for taking the time out of your week to contact us and write us on our community forum. We are happy to be able to help you today and to assist with you locating that information. Do you have access to the phone information and recent payments through our Xfinity App? You should be able to locate those details on our great app. 

 

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jj8215

Visitor

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2 Messages

@XfinityJorge​ 

Thanks for your response. I’ve already canceled the phones I just paid off, but I still have another number with Xfinity under my account. I can see my monthly bill, but there’s no option to view the receipt for the phones I paid off.

I received an email about the payment, but it only shows the amount and doesn’t include my name or phone number. I need a receipt that includes both my phone number and name for reimbursement with my company.

Could you please advise on how I can obtain this receipt?

Thank you so much in advance. 

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1 month ago

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XfinityLinda

Official Employee

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2.2K Messages

@jj8215 You may have to wait for your next statement to come in. It will show your name, account number, and the payments on it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 month ago

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