Visitor
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2 Messages
Refund processing taking time
I returned 4 mobile devices but the refund is processed only for 2 devices. For the remaining 2 devices it’s staying in the processing status for very long. Whenever I chat or speak with an agent, they update me the devices are reviewed and refund will be processed in 24 hours. But it’s not changing. Appreciate a quick resolution on this.
Accepted Solution
XfinitySara
Official Employee
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2.2K Messages
22 days ago
Hello and welcome to the Xfinity Community Forum, @user_js4zpd! Thank you for creating a post about your Xfinity Mobile refund concerns to get started. You have come to a great place for help :) Our Digital Care Team can definitely take a closer look, and even escalate things further by creating a ticket on your behalf if necessary. I see that you've also sent us a direct message.
Please just note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, and I look forward to assisting you further!
I'll reply to your DM momentarily.
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XfinityJustinC
Official Employee
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1.9K Messages
17 days ago
@user_js4zpd thank you for your time working with our team over Xfinity Forums. I'm glad we were able to help get the Xfinity Mobile device/billing concern resolved, and appreciate you taking the time to provide the update here in the public conversation. That stays true to the Forums' goal of being a community spot, and other community members who may see this post and have a similar issue see that they can get assistance as well. Our dedicated team is available for employee support 7 days a week between 6am-1am ET, please create a new post if you need assistance with anything else. Have a safe and happy upcoming Christmas and New Year's Holiday.
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