Refund

user_n4qe3x, Hi there! Thanks for reaching out. I understand you accidentally made two payments and would like assistance with a refund. Let’s take a closer look at the account and verify both payments so we can determine what options are available. To get started, would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message.