Regular Visitor
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13 Messages
Replacing a watch should not take 3 days and multiple repeat customer service contacts
Back in the day I could swap my sim card into a new device and have the replacement working without issue.
But I had a bad apple watch. I have now spent 3 hours on my 3rd call and my apple watch does not work.
In the first call I was told it was 'something in our system is wrong' - the tech escalated and told me it would take 12 hours to resolve
At 12 hours I called back. the next tech after an hour told me the same thing - 'something in our system is wrong' - and told me it would take 24 hours to resolve.
This is unacceptable - I need the watch activated - that's all - simple - I've had to sign up now twice for a new watch - seen repeated billing statements, threatened with the $25 activation charge twice. This is simply nonsense.
Change my IMEI and be done with it.
WHY is this so difficult for Comcast to do...
Update - I was on hold for 90 minutes - then you all just dropped the line....
You just hung up and never bothered to call me back.
XfinityThomasC
Official Employee
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3.1K Messages
20 days ago
Hello, @bobby999999 sorry for the frustration this watch replacement has caused. If assistance is still needed, my team and I are here to help. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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