Visitor
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4 Messages
Return Label for phone
I received an email to print out the green label for my phone. However, it will not open. Says server not found.
it’s an IPhone 16 Pro Max. I traded it in for the 17 Pro Max but did not receive the label. Been on the phone and on line with Chat for months. Finally got an email.
Accepted Solution
XfinityAldrik
Official Employee
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2.4K Messages
11 days ago
Thank you for reaching out to us @user_3hc5x8! I can imagine how frustrating it must be to spend months trying to get the correct return label, only to receive one that won’t open. I really appreciate your patience, and I’m here to get this taken care of for you. I see you’ve also sent us direct messages.
Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please wait for an official employee to ask you to send a direct message.
We’ll follow up with you over DM soon, so we can continue working on your label issue and avoid any more delays.
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user_3hc5x8
Visitor
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4 Messages
13 days ago
The return label. Not the green label.
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user_3hc5x8
Visitor
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4 Messages
13 days ago
My phone number is [Edited: "Personal Information"]
(edited)
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user_3hc5x8
Visitor
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4 Messages
12 days ago
what other information is needed ?
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