Return Label for Samsung 26+ Cell That Can't Hold a Charge

@XfinityMatthew​ This did not work for me. In my Xfinity account, "devices" ONLY showed my router. The cell phone was nowhere to be found. I went back to the Xfinity store for the 5th or 6th time in 2 weeks and was fortunately able to get a label printed there so I could ship it back. I found that many of the agents with whom I interacted had incorrect information on how to achieve anything on the cell phone side. The internet side was fast and easy to employ, but I was not able to input my own bank account info on the website to lower the price accordingly for auto pay - so that also required a trip back to the Xfinity store. There seems to be a lot of incorrect information given to customers at the store I go to, and I think this is because the agents are not completely properly trained.

No. I am on a Windows 11 PC and I am not able to see any of the devices I have on my account. There isn't even a way to look that up on this account.

@user_65mbvk​ Just found it. It finally showed up on my mobile account, and it does illustrate the exchange. I think it would be really great if the agents at the Xfinity store knew a lot more about how your cellular plans work, and about how to successfully negotiate issues. There were some very unhappy people in the store twice when I was there, who hadn't been credited with phones they never received (and were on the hook for them financiall) or were not properly credited for exchanges on phones they had returned. One person couldn't even get a return label from the store. The return process is cumbersome and often not processed correctly. Hopefully agents will be better trained to handle mess ups with cell phones and plans much better in future. Thanks for your response. I returned one phone but it says it's still "processing". I will check it again next week. Thanks again.