Visitor
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4 Messages
Returned device and still have payment plan
I returned a zfold7 that was put on a payment plan through xfinity. It was new and unopened. Ive been told by 7 different support team members it would be removed and it still hasn't. I returned the device in November and it was received by xfinity before Thanksgiving. I spent literally 8 hours on the phone getting bounced around to different support team members one day. Ive spent multiple days and 20 plus hours trying to get this resolved. Xfinity hands-down has the worst customer service. Ive been told they see it been received but they still haven't removed it from my account. I still have a payment plan on a phone I don't have. This needs to be resolved and xfinity needs to stop lying to people and have better customer service
XfinityEva
Official Employee
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2.2K Messages
12 days ago
Thank you for visiting Xfinity Forums @user_5kg5yp and I am sorry to see that this has been your experience so far. We can further assist here. Please send us a direct message with your full name and service address to get started.
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