brent1973's profile

Visitor

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1 Message

Thursday, September 5th, 2024 4:24 PM

Reward smart watch

Just ordered a smart watch reward but wrong color. I wanted the cream colored watch

Official Employee

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1.4K Messages

3 months ago

@brent1973

 

Thanks for reaching out, I know how important it is to get the device color you prefer , please send us a direct message.

To send a direct message:

 

 

Click "Sign In" if necessary.

 

 

Click the "Direct Message" icon in the upper right - it looks like a chat bubble

Click the "New message" (pencil and paper) icon just to the right of Conversations

Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

Type your message in the text area near the bottom of the window

Press Enter to send it

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