Skip to main content
user_qccokx
1st Topic

Visitor

 • 

1 Message

10/01/2026 4:04 PM

Router returned

I have returned the router at the store.

Question

 • 

Updated 

7 days ago

44

2

0

Oldest First
Selected Oldest First
XfinityJustinM

Official Employee

 • 

1.2K Messages

22 days ago

Hi @user_qccokx,

Was there any particular reason you were making the forum aware of this? 

0

0

user_q0ymfl

Visitor

 • 

1 Message

9 days ago

I returned a router to the xfinity store 4461 Elvis Presley in Memphis. However the employee (Ty) said the company doesn't give a receipt. Which I see isn't true. Now I have no proof it was returned, what can I do? 

1

0

XfinityPeterH

Official Employee

 • 

3.2K Messages

 

user_q0ymfl Our team can help. Please send us a DM with your full name and complete address. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

7 days ago

0

forum icon

New to the Community?

Start Here