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bob6466
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Thursday, December 25th, 2025 10:03 PM

samsung s20 fe

My Samsung F20 FE does not have WI-FI calling on xfinity, even though I was told it would before switching over.  The phone supports it and Xfinity offers it so does anyone know WHY it doesn't work?

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17 days ago

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XfinityAmandaB

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17 days ago

 

bob6466, That is a great question. Thank you so much for stopping in for help with the Wifi calling feature for your Samsung F20 FE. Most phones support this feature regardless of the provider, since it can be used when there is no cellular data available. If the feature is not working, there may be an issue with the device, but we would be more than happy to help look into it further for you, so we can make sure we rule out all issues on our end for you. 

 

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bob6466

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Its on your end.  Feature works with Verizon.   The Xfinity IMEI checker has vague language about how WI FI calling might not work.  There are a lot of posts on various forums about Samsung S20-24 FE's not supporting WI FI calling but no technical detail of why it works with some phones and not others of the same model.

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17 days ago

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XfinityAmandaB

Official Employee

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2.8K Messages

 

bob6466  No worries. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

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17 days ago

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