4 Messages
Scam
You guys have both of my phones in your possessions iPhone 14 and iPhone 12 I don’t have the promotion app applied to my account and no one has sent me my phones back every time I open tickets up you guys deny them. It’s been this way from December 20, 2014 I am at the bottom line at this point and will be reaching out to legal advice in the near future if this does not get resolved this week also every time I post in this forum, I get my stuff deleted. I will be taking a screenshot for proof
user_3i131y
4 Messages
2 days ago
Why has no one still responded to me? This has been going on for nearly 6 months. Why is this not resolved
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XfinityDena
Official Employee
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3.1K Messages
10 hours ago
@user_3i131y
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. I want to be sure we can get everything figured out for you with your service. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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