Scammed and Denied

Live in suburban Atlanta.  Xfinity has the best and easiest internet son I use them and bundle the little bit of cable I have left.

I called and complained about something and the rep offered me a promotion for an IPad.  As a long time customer he would send and I would just have to pay a one time activation fee.  I double checked this when I was charged the activation fee and was assured the promo was valid and there would be no more charges.

Turns out that was all untrue.  A new Xfinity Mobile account was created in my name, I only had internet cable before, nothing under Xfinity Mobile.  I was billed for the full amount which was was over priced for the IPad.  $699 or something.  

I learned of this after Xfinity Mobile sent my case to collections.  No contact was made with me as a long time customer and I had to scramble to avert a negative hit to my credit.  

I did confirm things had been corrected on the finance side and I called Xfinity back to finish this irritating experience off.  I had called a couple times before and was assured this would be reviewed and corrected.  I had a couple reference numbers and names of supervisors.

I unfortunately was told, after 3 transfers and 30 minutes of holding, that after reviewing my case my claim was denied and the charges as well as the collections activities stand.  I was shocked to hear this!  I didn’t want a stupid IPad and I barely use the darn thing and now it was gonna cost $600+ and be another negative credit/finance item to deal with.

I was advised that they could not review any additional information and the only option to escalate this was to get call back in 5 - 7 business days from the next level of mgmt.  The supervisor repeatedly stated she did not care and was unhelpful as well as condescending.  She even asked if there was anything else she could do for me before I hung up.

Horrible, Fraudulent, Unethical business practices.  Xfinity should be ashamed to cheat a long term customer like this!