Services suspended

user_t1vqhz - Hello, and thank you for joining the Xfinity Forums community. A payment arrangement lets you choose a date to pay your past-due balance, so you can keep using your Xfinity services. If you're eligible, you'll see the payment plan option when you sign in at xfinity.com. I see you sent us a message and we can continue there. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. This is just a heads-up for next time, and I look forward to helping out here.