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user_unvyfp
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3 Messages

10/12/2026 3:12 PM

Shipping Inquiry

Hello! I ordered a phone this past Thursday.  The rep I spoke to stated it would arrive within a few days. An online rep told me today it takes 7 business days just to ship out. Is this correct? I am frustrated.  Had I known this I would have just made a trip to a location.  

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11 days ago

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DreamSayerZ

Problem Solver

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1.1K Messages

13 days ago

Devices typically arrive within 2 business days after shipping. You can check your order status and tracking details by logging into your account via the Xfinity App or the Billing tab on the Xfinity Mobile website.

(edited)

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XfinityAdrienne

Official Employee

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2.4K Messages

11 days ago

Good Morning, @user_unvyfp! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the phone being shipped, it certainly is not what we want for our customers. 

 

I do appreciate you sharing those details with us, @DreamSayerZ! Have you attempted to check tracking via the Xfinity App or received an emails regarding the shipment? 

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user_unvyfp

Visitor

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3 Messages

@XfinityAdrienne It will be a week tomorrow since I placed my order. How long does it take for a phone to ship out?

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11 days ago

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XfinityRaf

Official Employee

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1.6K Messages

From my experience, I've seen phones take a week or so to ship depending on the phone availability. What phone did you order?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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11 days ago

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user_unvyfp

Visitor

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3 Messages

@XfinityRaf​ Its a Samsung Galaxy S26+

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11 days ago

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XfinityRaf

Official Employee

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1.6K Messages

Thanks for confirming. I can check to see if I can get an order update for you. If you could send our team a direct message with your full name and full address, we can get started.
 

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "Start new conversation"

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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Reply

11 days ago

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