Visitor
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5 Messages
Sim unlock
I have spent WEEKS and hours on the phone and in the store to get an older iPhone sim unlocked and people at Xfinity either don’t know what to do or they submit a ticket and nothing happens. 1 have purchased a total of 12 iPhones from Xfinity 8 of which have been completely paid off and I am not allowed to do anything with the old phone because it’s SIM locked? I have been trying to help a friend out who has multiple phones on an existing carrier they use. I was willing to just give her this old IPhone SE phone that has been sitting around for 2 years as a backup for my family and she can’t use it because of the SIM lock. To say I am frustrated is an understatement. I paid for this phone and 7 others through Xfinity. I should be able to help out a friend with something I paid for! How on earth can I get in touch with someone at Xfinity that knows what the heck they are doing? I cannot be the only person that has this problem. It seems like Xfinity would have trained their employees on how to resolve this issue! It shouldn’t take multiple attempts, numerous hours, and several weeks to resolve. It should take 5 minutes!!!!
XfinitySeth
Official Employee
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546 Messages
24 days ago
Hey there user_r.j.pullen 👋 I appreciate you coming into our community for help, and can certainly understand how you're feeling with the experience you described. You're doing a nice thing by trying to give your friend an old phone, and I'd be happy to help look further into this for you to verify it's unlock eligibility 👍
Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
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nycnftm2023
8 Messages
22 days ago
I spoke everyone at Xfinity. Every day for a week I speak to someone different. They are not going to unlock it. They say they will and someone from Xfinity will reply here, but it will never get done. Make sure you file a complaint with the FCC that does get their attention, someone will reach out to you, but the same thing will happen...nothing
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