Social Security issue

I have been trying to buy a new phone for 4 days and am unable to because the response is that my SSN is wrong. 3 trips to the store, multiple calls to Xfinty mobile, CSA etc and I keep getting passed between low level agents who can't help and arn't able to transfer me to someone who can. I have an incident ticket which doesn't appear to help. I'm begining to think that the only way to upgrade my phone is to go to another carrier.

Thanks for any suggestions

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XfinityDena

Official Employee

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4K Messages

19 days ago

@user_14822k I can look for an update with the ticket. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

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user_14822k

Visitor

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2 Messages

Hi XfinityDena,

I was able to get in touch with someone in the corporate office and they diagnosed the problem and fixed it.

Thanks

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19 days ago

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XfinityOrlandoM

Official Employee

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2.9K Messages

@user_14822k

Awesome do you have any other questions or concerns

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19 days ago

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Devices

user_14822k

Social Security issue

XfinityDena

user_14822k

XfinityOrlandoM

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