Visitor
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2 Messages
Stay away from Xfinity mobile
we bought a new iPhone from their store with trade in of old iPhone. They were supposed to apply 600 off on the new phone, which they did not. Whenever We call customer care they accept its mistake from their side and raise a ticket for same. But ticket gets closed without any action. This is done 4 times already now. Moreover they have stolen our old phone as well as they kept the phone without applying credit. Stay away from them
XfinityJeff
Official Employee
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413 Messages
27 days ago
Good morning @user_jz9iax, and thank you for bringing your issue to the community forum, I hope this message finds you well. I am very sorry to hear about the experience you are having with the trade in of your phone, that is definitely not the type of experience we want you to have with Xfinity mobile. The good news is you have reached the right team of experts that can help you with this issue and stick with you until we get a resolution. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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user_jz9iax
Visitor
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2 Messages
25 days ago
We have reached out to support many times and more than 4 times ticket was created and they were marked resolved without resolution
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