Hi user_h151lx! Thanks for visiting our Xfinity Forum, and we appreciate you being a customer with us. I am sorry to hear that your phone was not successfully delivered. I certainly know how frustrating that would be. My team is here to help and would love to assist you with submitting a claim for the missing/stolen phone. To assist you with this, please send us a Direct Message. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message icon” (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
XfinityAmira
Official Employee
•
4.3K Messages
1 month ago
Hi user_h151lx! Thanks for visiting our Xfinity Forum, and we appreciate you being a customer with us. I am sorry to hear that your phone was not successfully delivered. I certainly know how frustrating that would be. My team is here to help and would love to assist you with submitting a claim for the missing/stolen phone. To assist you with this, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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