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14 Messages

Wednesday, October 2nd, 2024 6:14 PM

Supervisor Kass

Was unhelpful and lied even though she seen the time fram my phones were inactive and deactivated 

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Updated 

1 month ago

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XfinityGabriel

Official Employee

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1.9K Messages

2 months ago

 

user_dot, Hi there! Thanks for reaching out. This is definitely not the experience we like to hear about or how we want you to feel. We are so sorry to learn about the inconvenience this has caused. We are the right place to go for support on billing concerns. Over social media, we are a super team of experts who are dedicated to providing solutions for mobile concerns. I would like to research this further and do everything within our power to turn this around. To get started, please send us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message.

 

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user_dot

14 Messages

No you all are not. I just got off phone with y’all customer care support again just to find out y’all wiped my account. lol good thing I have proof on my bank that y’all did take money from my account and made an unauthorized transaction from a card that was revoked from y’all and I have print out and screenshots of EVERYTHING including yo lying ssa reps/supervisor charged the wrong amounts knowing that I was being charged for devices that YOU ALL sent to my old address after I used YALL MOVING SERVICE. I had to file a police report about that. What is wrong with y’all. Why ain’t y’all just give me my money back? Now we here

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1 month ago

user_dot

14 Messages

@XfinityGabriel​ your account and claims you never existed. Well my bank account exists and you allsname is on it; pulling out an extreme lump of cash for a service I never received is crazy. I already contacted my bank I have statements and screenshots that I DID EXIST and y’all authorized a payment I DID NOT without permission. Horrible and lying customer service 

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1 month ago

user_dot

14 Messages

Then claim your refunding funds 🤔 where did you refund them too. It wasn’t my bank! Wasn’t the account cause I don’t have one 🤔 so where did the refund go too same wrong amount is charged on my bank account 

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1 month ago

user_dot

14 Messages

Dave the supervisor who claimed the refunds went thru 

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1 month ago

user_dot

14 Messages

@XfinityGabriel​ this is not an acceptable solution Gabe. 

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1 month ago

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