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user_thcp8c
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Wednesday, August 19th, 2026 12:20 AM

Supposedly unlocked

Hi, I am having a device activation/carrier lock issue with a Pixel 6a hardware model. Frontline bots cannot assist. Looking to connect with an official employee to review the IMEI lock file. Thanks!

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6 days ago

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user_thcp8c

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6 days ago

I am having a critical carrier lock issue on an inherited Pixel 6a device and desperately need assistance checking the IMEI unlock eligibility. Front-line chat bots cannot help non-customers. Could an official Xfinity Employee please reply here and invite me to a secure Direct Message thread so I can safely share the device IMEI? Thank you!

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XfinityRay

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Hi there, @user_thcp8c! Thanks for reaching out about unlocking the Pixel 6a. This link goes over unlocking your Xfinity Mobile phone, https://www.xfinity.com/support/articles/eligible-to-unlock-phone. Only account holders, Primary users, or Managers on an Xfinity Mobile account can request to have phones unlocked. I understand you are requesting we review this independently but are unable to. Are you listed on the Xfinity Mobile account? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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