Visitor
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1 Message
Terrible customer service
I called to upgrade the phones on my account as I do every two years ( never had this issue before). They tell me I have to add internet service. I ask was there a policy change... no answer. He puts me on hold multiple times, refusing to get a supervisor. He said he was transferring us to the phone dept, then to a supervisor. Each time he came back without processing my request. Finally I hung up. Then a manger calls back 3 times. I was at work i couldn't answer. He tells me I must get internet if I want to upgrade my phones would I like to. I said no, he hangs up. Wow just wow.
XfinityMarcus
Official Employee
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2K Messages
10 days ago
user_e92ekh thank you for using the Xfinity Community Forums page to reach out. Apologies for not getting your concerns addressed during your most recent call in. Our Xfinity Forums team is happy to get things properly taken care of for you. We always want to ensure you have the Xfinity experience you deserve. Can you share with me your full name and complete service address via direct message to get started?
Here's the detailed steps to direct message us:
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• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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